Privacy Statement
This Privacy Policy explains how Sherluck collects, uses and protects personal information when you create an account, use our services or visit our site. We respect your privacy and aim to be clear about the types of data we hold, why we hold it and how you can manage your information.
Types of data we collect
We collect information that is necessary to provide and operate our services, maintain account security and meet legal obligations. Data falls into the following categories.
Personal data
This includes information you provide directly, such as name, date of birth, email address, postal address, phone number and payment details. It also covers identity documents when required for verification.
Technical and device data
We log technical details from your device and browser, such as IP address, device type, operating system, browser version, screen resolution and connection data. These details help us maintain service performance and security.
Transactional and activity data
This covers deposits, withdrawals, bet and game history, wagers, wins and losses, session times and other account activity. We use this information for account management, fraud prevention and to meet regulatory requirements.
How we use your information
We use data to operate your account, process payments, verify identity, prevent fraud and comply with legal obligations. We may also use anonymised or aggregated data for analytics and service improvement. We do not use your personal data for purposes incompatible with those you would reasonably expect.
Data protection and security
We take reasonable technical and organisational measures to protect personal data from unauthorised access, loss or misuse. Access to personal data is restricted to staff and authorised service providers who need it to perform their duties. Where appropriate we use encryption and secure storage, and we review our security practices on an ongoing basis.
Cookies and tracking technologies
We use cookies and similar technologies to remember preferences, enable core site functions, measure performance and deliver relevant content. Cookies fall into categories such as essential, functional, analytics and advertising. You can control cookies via your browser settings or account preferences; please note that disabling some cookies may affect site functionality.
Information sharing and third parties
We may share personal data with service providers acting on our behalf, including payment processors, identity verification services, fraud prevention and technical support. We also disclose data where required by law or to protect our rights. Third parties receive only the information necessary to perform their services and are bound by confidentiality obligations.
User rights
You have rights in relation to your personal data, including the right to access, correct or request deletion of information, and to object to certain processing. You may also request restriction of processing or data portability where applicable. To exercise these rights contact us via [email protected]. We will verify your identity before responding to requests.
Changes to this policy
We may update this policy to reflect changes in our operations or legal requirements. Any substantial changes will be posted here with a revision date. Continued use of our services after changes indicates acceptance of the updated policy.