Responsible Gambling

At Sherluck we take responsible gambling seriously. We aim to make sure play stays safe and controlled by offering clear guidance and practical tools so customers can manage their activity. This page explains the principles we follow, the controls available on your account, and where to get confidential help if you need it.

Player protection principles

We believe gambling should be an occasional pastime that remains within each player’s control. We use age and identity checks, monitoring systems and activity reviews to spot patterns that may indicate harm. Where concerns arise we will contact the customer to discuss safer play options and, when appropriate, restrict account activity.

Activity-control tools

Deposit limits

You can set deposit limits on your account to control how much you add over a chosen period. Limits can typically be adjusted for daily, weekly or monthly periods and can be lowered at any time. If you wish to raise a limit there may be a cooling-off period before the new limit takes effect.

Loss limits

Loss limits let you cap net losses over a set timeframe. These provide a clear boundary on how much you can lose before play is paused. We recommend combining loss limits with deposit controls to maintain predictable spending.

Time limits and account breaks

Time limits and session reminders are available to help you keep track of how long you play. You can apply short breaks from your account or take longer cooling-off periods. Temporary breaks are quick to activate; longer self-exclusion typically requires a formal request.

Self-exclusion and account closure

If you need a break that is longer-term you can request self-exclusion. Self-exclusion blocks access to your account for the period you choose and prevents marketing contact while it is in effect. If you want to close your account permanently we can assist with that process and provide information on next steps.

Signs of problematic behaviour

Be aware of warning signs such as chasing losses, betting more than you can afford, neglecting other responsibilities, hiding gambling activity, or feeling distressed about play. If you notice any of these in yourself or someone close to you, act early and use the available tools.

Tips for maintaining control

Set realistic deposit and time limits, stick to a budget, avoid gambling when stressed or tired, and keep financial and gambling accounts separate. Use session reminders and take regular breaks. Talk openly with someone you trust if gambling is causing worry.

Professional help and support organisations

If you need specialist support, organisations such as GamCare, GambleAware and GAMSTOP provide confidential advice and treatment options in the UK. If you prefer professional counselling or a helpline, we recommend contacting one of these services for guidance tailored to your situation.